Salesforce Support Specialist

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy. 

In March 2023, Bible Society successfully implemented Salesforce with the Non-Profit Success Pack, revolutionising our operations. Now, we are seeking to expand the reach of our CRM beyond the initial teams and integrate it with other Bible Society systems and processes. Our Salesforce environment includes robust third-party products from FinDock, Asperato, Plauti, Vonage and more.

As a Salesforce expert and product champion, this role is the first point of contact for all staff requiring Salesforce support and training. Working closely with the CRM team, the Salesforce Support Specialist will field support requests, manage Salesforce support tickets, fix problems, document CRM processes and procedures and provide expert advice to staff on how to get the best from Salesforce. Responsible for delivering a Salesforce training programme for all users, the role involves a significant amount of stakeholder management including oversight of the ‘Salesforce Champions’ group.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. 

Read our privacy notice for job applicants

Our commitment

As a Christian organisation, we believe you were created with a unique character. You have gifts and abilities that are all your own. So we're willing to explore how what you have might fit what we need.

The checklist

We know there's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying to work for us. If you think you've got most of what we want and you're excited about what we're doing, go ahead.

It's personal

You have a life outside work, and we want you to be able to live it well. So we're happy to talk to you about flexible working hours and working from home. We aren't impressed if you respond to emails at midnight.

Learn and grow

When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits us. We're committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available.

Together and apart

We believe in home working where it's appropriate, and during lockdown we made that work really well. But we know how important it is to meet face to face, too. We're committed to making the office an enriching environment, where people are glad to be.

Celebrating difference

Universal acceptance for everyone, everywhere is at the heart of our organisation. We promote diversity of thought, culture and background, which connects the entire Bible Society family.  As such, Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Level ground

We want you to bring your best to the application and selection process. If you need us to make any adjustments for that to happen, let us know and we'll be glad to help.